This is an English translation provided for convenience. In case of any discrepancy, the Polish version prevails.

Last updated: 7 October 2026

Privacy Policy

How Ramnext processes the data of people who use the www.ramnext.pl website, the driver panel and the Ramnext mobile app.

1General information

This Privacy Policy sets out the rules for the processing and protection of the personal data of persons who use the website www.ramnext.pl, the driver panel available at www.ramnext.pl/app and the Ramnext mobile app for Android (hereinafter collectively: the “Service”).

The controller of the personal data is RAMNEXT SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ with its registered office in Lublin, ul. Różana 16 / 1A, 20-538 Lublin, Poland, entered in the National Court Register under number KRS 0001158971, tax identification number NIP 7123489605, statistical number REGON 541030597 (hereinafter: the “Controller” or “Ramnext”).

The Controller makes every effort to ensure the security of the personal data it processes and to comply with the applicable law, including Regulation (EU) 2016/679 of the European Parliament and of the Council (General Data Protection Regulation, GDPR).

2Contacting the Controller

You can contact us on any matter relating to the protection of personal data:

Emailkontakt@ramnext.pl

Telephone+48 796 100 986

Addressul. Różana 16 / 1A, 20-538 Lublin

3What data we process

Driver account in the panel and in the app

identification data: first name and surname, PESEL number (Polish national identification number), date and place of birth, identity card series and number, driving licence number, occupation and city of work, and, for foreign nationals, also citizenship, type and number of residence document and passport number,
contact and address details: email address, telephone number, residential address and correspondence address,
settlement data: bank account number, tax office, ZUS (Social Insurance Institution) status, payout mode and, for B2B cooperation, also the business name, NIP (tax identification number) and VAT taxpayer status,
vehicle data: make, model, year of manufacture, VIN and registration number,
contracts, declarations and consents, including the handwritten signature made in the Service together with the date, IP address and browser or device data at the time of signing,
profile photo, if the driver adds one,
history of logins and of changes made to the account.

Settlements

data from ride-hailing apps (Uber, Bolt, Freenow): the driver's identifier in the given app, income, cash payments, bonuses and tips for individual periods,
payouts, deductions, ZUS contributions, VAT and tax settlements,
expense invoices added by the driver (a photo or PDF file and the invoice data),
data on attachments by court bailiffs and other enforcement proceedings: enforcement authority, case reference number, amounts.

Mobile app

installation identifier assigned by the app, device name, app version, IP address and time of last activity - to handle signing in and account security,
Firebase Cloud Messaging notification token - to send notifications about payouts and messages from the office,
Firebase Crashlytics crash reports: error trace, device model, operating system and app version, and the Ramnext account number.

Additional services the driver uses voluntarily

Medicover Sport package: data of the driver and of the accompanying persons and children registered by the driver (first name, surname, telephone number, email address, date of birth),
xTaksometr service: data needed to submit the application and sign the documents,
referral programme: information on who referred whom and the rewards due on that account. We show the referrer only the first name of the person referred.

Website

IP address, data on the browser and operating system, data on activity on the website (cookies),
data from contact forms, e.g. when enquiring about a car: first name, email address, telephone number and the content of the message.

What the app does not collect. The app does not collect location or contacts from the phone. The camera is activated only when the driver personally takes a photo of an invoice or scans a QR code - the code is read on the phone. Signing in with a fingerprint or screen lock is handled by the phone's operating system: Ramnext does not receive the fingerprint or the lock code.

4Where we obtain data from

Most of the data is provided by the driver directly during registration and while using the Service. We receive data on rides and income from the operators of the ride-hailing apps (Uber, Bolt, Freenow) with which the driver cooperates through Ramnext. We receive data on attachments from enforcement authorities. The data of accompanying persons in the Medicover Sport package is provided by the driver who registers them.

5Purposes and legal bases of processing

Article 6(1)(b) GDPR
Conclusion and performance of the contract with the driver (mandate contract, B2B cooperation agreement, car hire agreement), maintaining the account, settlements and payouts, notifications about settlements.
Article 6(1)(c) GDPR
Compliance with the Controller's legal obligations, in particular tax and accounting obligations, obligations relating to social insurance and obligations arising from enforcement attachments.
Article 6(1)(f) GDPR
The Controller's legitimate interest: security of the account and the Service (history of logins and changes, app crash reports), establishing, pursuing and defending claims, handling enquiries, provision of additional services ordered by the driver for accompanying persons, analytical activities and marketing of its own services.
Article 6(1)(a) GDPR
Marketing contact, profiling and personalisation of advertising content on the website - on the basis of consent. Consent may be withdrawn at any time, without affecting the lawfulness of processing carried out before its withdrawal.

6Recipients of data

Personal data may be disclosed to the following recipients, only to the extent necessary for the given purpose:

providers of hosting, servers and outgoing email (Webd.pl),
Google - Firebase Cloud Messaging (notifications in the app), Firebase Crashlytics (app crash reports), reCAPTCHA (protection of forms against bots), Google Workspace (company email and document archive, including signed contracts), Google Analytics and Google Tag Manager (website statistics),
Meta Platforms (Facebook Pixel) - statistics and advertising on the website,
SMS gateway provider (SMSAPI) - verification codes and SMS notifications,
operators of ride-hailing apps (Uber, Bolt, Freenow) - to the extent necessary for the driver's cooperation with the platform through Ramnext,
Medicover Sport - when the driver orders a package, to the extent of the data in the order form,
the operator of the xTaksometr service - when the driver submits an application, to the extent of the data in the application and the signed documents,
banks - when executing payouts and transfers,
entities providing accounting, HR and legal services,
public authorities, including ZUS, tax offices, court bailiffs and other enforcement authorities, and courts - where the obligation to disclose the data arises from the law.

7Transfers of data outside the European Economic Area

The use of Google and Meta services may involve the transfer of data to countries outside the European Economic Area, in particular to the United States. Such transfers take place on the basis of a decision of the European Commission finding an adequate level of protection (EU-US Data Privacy Framework) or standard contractual clauses approved by the European Commission. The content of notifications sent to the app passes through Google's servers.

8How long we keep data

Account data: until the account is deleted
Settlements and contracts: reports, payouts, invoices, deductions, enforcement proceedings and contracts - for the period required by tax, accounting and social insurance legislation, as a rule 5 years from the end of the calendar year in which the tax payment deadline expired, and longer if proceedings or a dispute are pending
History of logins and changes: until the limitation period for claims expires
Notification token: until signing out, changing the password via the reset link or uninstalling the app
App crash reports: 90 days
Data processed on the basis of consent: until consent is withdrawn
Contact forms: until the enquiry has been handled, and thereafter until the limitation period for claims expires

9Account deletion

You can request the deletion of a driver account in one of three ways:

In the appMenu, Settings, Delete account.
On the websiteAfter signing in, on the account deletion page.
By emailTo kontakt@ramnext.pl, from the address linked to the account.

Request account deletion

We close the account once the balance has been settled and the cooperation has ended. Together with the account, we delete the login data, personal and address data, bank account number, profile photo, documents saved in the account, consents, vehicle data, links to ride-hailing apps and participation in the referral programme. Phones with the app are signed out and stop receiving notifications.

What is retained. Settlements, signed contracts and the history of logins and changes to the account are retained for the periods specified in section 8.

10Your rights

Every person whose data we process has the right to:

access their data and obtain a copy of it
rectification of the data
erasure of the data (the “right to be forgotten”)
restriction of processing
data portability
object to processing based on legitimate interest
withdraw consent at any time
lodge a complaint with the President of the Personal Data Protection Office (PUODO, ul. Stawki 2, 00-193 Warszawa)

To exercise these rights, contact the Controller - you will find the contact details in section 2.

11Is providing data mandatory?

Providing data is voluntary, but it is necessary to create an account, conclude a contract and carry out settlements. We are required to obtain some of the data, in particular the PESEL number and address details, under tax and social insurance legislation. Without this data, cooperation is not possible.

12Automated decision-making

We do not make decisions concerning drivers based solely on automated processing that would produce legal effects concerning them. Profiling for advertising purposes on the website takes place only on the basis of consent.

13Security

Connections to the Service are encrypted (HTTPS). We store passwords only in the form of a cryptographic hash, and we keep the sign-in data in the app in the phone's secure storage. Ramnext staff have access only to the data they need for their tasks.

14Cookies

The website uses cookies to ensure that it works properly, to analyse traffic and to personalise advertising content. Cookie settings can be managed in the web browser settings.

15Changes to the Privacy Policy

The Controller may make changes to this Privacy Policy. We give notice of changes by publishing the new version on the website and, in the case of material changes concerning the driver account, also by a message in the panel and in the app.